I hope this can make someone else laugh, because it sure didn't make me laugh this morning.Trying to save money, we have switched from Qwest Communications to Comcast and T-Mobile at Home. Comcast has now gone down several times in the past couple of days, rendering me without a home phone. And this is my latest attempt to get customer service.
Phone conversation
Recording- Thank you for calling, press this button, then that button, then this button and another button. Now that you have gotten this far, we are aware of an outage in your area. There is not an estimate of time to restore your services, but if you press this button, we will call you when service is restored. There is no need to wait to speak to a customer service rep, but if you would like to continue to hold to speak to a representative, please press this button. (so, I paraphrased the recording. This is what it sounded like at 7 am this morning.)
After holding for 3-5 minutes I get a representative
Rep-How may I help you?
Me- I woke up this morning to no service. I need to know how long this outage will take, I have responsibilities with my phone and I need to have it taken care of, as soon as possible. Not to mention this is not the first time this has happened recently.
Rep-Well, let's troubleshoot your problem. Now, has your power turned back on?
Me- My power was never off
Rep- Oh, I must have misunderstood. You said that there was an outage in your area.
(What I wanted to say vs. what I actually said)
Oh yeah, I called the cable company because my power is out. Can I still use the cable by candlelight?
Now, what I really said
Me- It's your system that has a recording- before I even spoke to you- that said there was an outage in my area and that there wasn't an estimate of time of when it will be back up. I need to know that this is not going to become a constant thing with your company. Otherwise, I need to find another dependable company to use. I just switched phone service, so it goes through broadband internet and I don't have a phone if your service is down.
Rep- And the recording didn't say how long it would be out?
Me- (with my teeth clenched) NO
Rep- hmmmm... let me look it up for you. Would you mind holding?
Me- this is on my cell phone, so please don't take too long.
Rep- Would you like me to call you back on your home phone?
Me- Only if the internet is back up. I have a home phone that runs on the internet.
Rep- Just a moment then please.
Me- saying okay to hold music
a few minutes later
Rep- I just looked it up. There is an outage in you area, and there isn't an estimate of when that will be fixed. I am sorry. Is there anything else I can do for you?
Me- Apparently not.
Rep- However, my supervisor said that we could give you a credit of a few days, to make up for all of the problems.
Me- is that for this phone call, or the times the internet has been down and I have been without a home phone?
Rep- I'm sorry?
Me- I was just saying, Thanks and have a great day!
At this point I hung up. I decided that it would be better for both of us.
2 comments:
my parents have been having that same problem. we have comecast for the internet, we used to have it for the tv and hated them so we swithched. i am sorry that you had such a bad phone converdation
OK. That is totally funny when I read it, although I'm sure it wasn't so great while you were going through it. Good luck with all that. Personally, we've done fine with Qwest.
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